User Assistance Group

The User Assistance Group of the Operations Section plays a key role in providing comprehensive technical support, training, documentation, and tools for users of the National Center for Computational Sciences (NCCS) systems that have transitioned into full user operations. This group is committed to equipping researchers and scientists with the necessary resources to effectively utilize NCCS’s high-performance computing (HPC) capabilities, thus facilitating groundbreaking research and innovation across various scientific disciplines.

In today’s rapidly changing computing landscape, the User Assistance Group faces exciting challenges that offer significant growth opportunities. With initiatives such as the data initiative—the strategic focus on improving data management and access—the group is tasked with adapting and developing new support mechanisms to meet evolving user needs. Furthermore, the introduction of new programs and technologies within NCCS requires a flexible and innovative approach to user assistance, ensuring that all users, whether seasoned or novice, can navigate the tools and systems effectively.

The group's mission extends beyond merely providing support; it encompasses a proactive commitment to aligning their services with the dynamic demands of the HPC community. By doing so, they not only address current challenges but also anticipate future developments that may affect how users engage with computational resources. This forward-thinking attitude is essential for maintaining leadership within the NCCS division and within the broader HPC community.

Moreover, the User Assistance Group diligently curates documentation, training sessions, and tools that are essential for optimizing user experience. They understand that effective communication and user education are critical components of successful system utilization. Therefore, they continually seek feedback from users to refine their offerings and improve overall satisfaction. Through this dedicated support structure, the User Assistance Group empowers NCCS users to achieve their research goals, paving the way for advancements in science and technology that rely on sophisticated computational resources. This commitment to excellence ensures that NCCS remains a leader in high-performance computing and a valuable partner to researchers worldwide.